Assistant Venue Presentation Manager

Role Description

You will be responsible for managing staff to carry out all tasks and activities as directed by the Venue Presentation Manager (VPM). In the absence of the VPM, you will be required to manage all aspects of the contract. The role requires early starts, late finishes, bank holiday and occasional overnight working. Given the nature of the hours, you must have a current driving licence and access to transport.

 Key Responsibilities:

  • Manage, motivate and encourage all colleagues to complete their designated duties in an efficient and courteous manner, to the expectation of our client and customers
  • Promote and maintain a positive company image to maximise profitability
  • Ensure the venue is compliant with all health and safety procedures, and company policies, by conducting and completing a health and safety check on the first week of each month
  • Ensure all vehicles, machinery and equipment used at the venues are maintained and accounted for at all times. Daily check sheets must be completed by the team
  • Conduct a monthly audit of all customer services tasks and complaints to ensure the correct action has been undertaken and completed to the client’s satisfaction This must be completed prior to the 14th of each month
  • Supervise the day to day team and undertake spot checks to ensure day to day cleaning and standards are met (hands on cleaning is part of the role standards are not met.)
  • Carry out any other duties as directed by the Venue Presentation Contracts Manager, Regional Operations Manager or any person within the senior management team, deemed reasonable to meet the needs of the business
  • Carry out all administrative tasks including (but not limited to) Staff time sheets, Venue budgeting reporting, staff training records, monthly audit on customer service tasks, venue forecasting and staffing rotas
  • Ensure all venue staff are recruited in line with CleanEvent’s policies and procedures. Succession planning within the team to ensure internal promotion for employees where applicable
  • Ensure all new employees undertake CleanEvent’s standard induction training program
  • Ensure all staff are suitably attired at all times whilst working at the venues, in line with the CleanEvent’s uniform guidelines (or as agreed with the client)

Person Specification

  • Excellent client and customer service skills
  • Experience in cleaning and management gained within the hospitality sector
  • An appreciation and compliance in HR, H&S issues
  • Strong leadership skills
  • Well developed communication skills and a proactive nature
  • Good IT skills
  • Excellent English written and oral communication skills are essential

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