National Compliance & Administration Manager

Role Description

Working as part of the CleanEvent Services regional team, the compliance role is responsible for providing administration, training and support to the regional and venue management teams, focusing on business compliance and in line with the company value score scheme.

Reporting to the Operations Director, the Administration element of the role is to support and enhance the company’s profitability for the major events. Attending in an Operational capacity any major events that are serviced by the Company as directed by the Operations Director (Please note some of these will require you to stay away from home for up to 10 days), prepare, analyse and verify the operating budget for each event. Monitor expenditure against key categories. Ensure reporting and control systems are adequate for purpose and feedback information to regional and venue managers. Post event audit and debrief to provide full picture of budget performance and to generally assist in the effective operation of a major venue and event cleaning business and operations.

Key Responsibilities

• In conjunction with the Operations Director, develop training strategies that support business objectives working with regional operations managers and venue management teams.
• Provide the Operations Director with compliance reports monthly and attend the monthly regional management meeting.
• Support the HR Department with the onboarding and training of all new managers
• Management and business support of the quality management and H&S platform. Provide training where required.
• Management and business support of the Human Force – Time and Attendance system, and the Enterpryze Finance system. Provide training where required.
• Generate the monthly compliance reports for Human Force, Enterpryze, QMS audits and incident reporting.
  • Understand, confirm and communicate the budget and projected financial performance for each major event, particularly labour costs.
• Prepare for each event by verifying the proposed arrangements including planning and advance recruitment of staff.
• Working closely with the Event and Venue team in ordering, managing and recording of hours with the agencies.
• This position will hold a key senior relationship with the each agency being utilised at the major events.
• Ensure that purchase orders are controlled, approved and are consistent with budget.
• Conduct post event reviews to build experience of effective performance.
• Monitor progress by tracking activity, resolving problems, publishing progress reports, recommending actions.
• Conduct insightful ad hoc analysis to review ongoing performance.

Training and Development

• Producing training materials for ROMs / VPMs.
• Monitoring and reviewing the progress of new employees.
• Ensuring that any external statutory training requirements are met.
• Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment and Cleanevent operating platforms.

Compliance 

• Ensure that CleanEvents Quality management systems are fully operational with the business unit, carrying out spot audits and Monthly venue audits.
• Carry out Weekly/monthly Systems checks, timesheets, Job dockets, POs and any other requirements.
• Carry out monthly labour analysis, rate checks, payroll analysis, Visa hour’s reports.
• Management of the Human Force system
  • Set up new User Accounts
  • Contract Items- Manage Amendments and New requirements
  • Event planning/Event Timeline
  • Budget imputing/ Rolling budgets to operations
  • Set up and review of QMS audit templates

 Requirements

• Training and Development experience
• Proven leadership and influencing skills
• Proven experience in a service related industry
• Well developed communication skills
• Highest Standards of literacy and numeracy
• Microsoft Office 365 expertise including Excel
• Ability to impact operations and effect change without being confrontational
• Ability to work independently and with others
• Extremely organised with time management skills
• This role will require a high level of analysis, resilience, teamwork and communication

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