Venue Deputy Manager


Title:   Venue Deputy Manager
Reports To: Venue Presentation Manager (VPM)
Location: Ascot Racecourse
Job Type: Permanent/Fulltime
Salary: £35,000 p/a

Role Description:

Reporting to the Venue Presentation Manager, this role is to ensure all activities are carried out as directed by the Venue Presentation Manager. The role involves managing all aspects of the contract in the absence of the VPM. The role will include evening, bank holiday and overnight working. You will be working operationally with the team out in the field and will be responsible for the night shift for each event and race meet throughout the yearly fixtures.


Key Responsibilities (but not limited to)

  • Delegate, support, motivate and encourage all colleagues to complete their designated duties in an efficient and courteous manner to the expectation of our client and customers and maximising profitability
  • Promote and maintain a positive company mage and maximise profitability
  • Complete Event Forecasts and Actuals within the agreed timelines and submit these costs to the relevant department
  • Ensure compliance with all Health & Safety and company policies and procedures and actively promote safety awareness
  • Ensure that all vehicles, machinery and equipment are consistently and fully accounted for at all times and that they are maintained in a safe working condition
  • Review the quality and response to customer service problems and complaints and that the appropriate corrective action is undertaken and completed to the customer’s satisfaction
  • Ensure day to day (hands on) leadership of your team
  • Carry out any other duties as directed by the Venue Presentation Contracts Manager, Regional Operations Manager or any person within the senior management team, deemed reasonable to meet the needs of the business
  • Ensure allocation of daily work schedules ensuring effective utilisation of colleague and equipment resources
  • Participating in weekly operations meetings with the Venue Team
  • Complete weekly Venue Checks in line with client requests and submit via approved format
  • Travel to various Venues and Events as required to assist where available and necessary

Key Skills required:

  • Excellent client and customer service skills
  • Experience in cleaning management or management gained within the hospitality sector
  • An appreciation and compliance in HR, ER, OH&S and EEO issues
  • Strong leadership skills
  • Well-developed communication skills and a proactive nature
  • Good IT skills
  • Excellent communication skills, both written and oral

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