Venue Presentation Manager-Crystal Palace FC

We are recruiting a Venue Presentation Manager. This is an opportunity to join an established company working within the facility services sector. The role is based in South London at our Crystal Palace FC venue. This is a great opportunity for an ambitious senior manager, who has a keen interest for the sporting & event industry. 

About Us:

CleanEvent is a company that provides cleaning and security services to sporting, leisure and the health care industry CleanEvent is fast becoming a leader in this industry sector with multiple locations across the United Kingdom.

Job Summary:

Reporting to a Regional Operations Manager this role is responsible for planning, scheduling, and managing all aspects of a venue. It involves the profitable management of CleanEvent’s Cleaning and Venue Services contract for the venue, establishing and maintaining an excellent relationship with internal/external stakeholders, managing and motivating the staff and labour force. This role oversees the management of the contract. It will have a heavy focus on the administration of the contract whilst overseeing the operational aspects. It will also involve substantial weekend and evening work as and when required by the business.

Key Responsibilities

Accountability for the overall profitability of the operational activities of the venue, Undertake regular operational reviews and continuously improve the operation of the venue

Develop an excellent working relationship with the relevant venue representatives with regular meeting dates agreed and met

Develop and create detailed operational forecasts and plans that will provide the most cost effect and efficient cleaning solution for the venue

Ensure all administrative paperwork and reporting is completed. This includes Human Force compliance, submitting actual costs to the venue after each event, incident reports, progress reports, management reporting and quality system compliance

Assist, as required, at other venue and/or events within the company’s portfolio

Relationship Management

Developing and maintaining a thorough knowledge and understanding of the market sector the organisation operates in

Establishing a business relationship with customers through client interaction, regular meetings and reporting escalation and problem solving

Establishing and maintaining an excellent working relationship with each venue’s management team

Establishing and maintaining an excellent working relationship with CleanEvent’s other venue’s and Head Office staff

Providing direction and managing all activities undertaken in the venue in line with CleanEvent’s mission and values

Developing and maintaining a thorough knowledge and understanding of the venue’s cleaning scope, along with the additional Venue Service support provided, the client’s needs and expectations 

Venue Presentation Management

Ensuring that there is an up to date Venue Management Plan in place and that the venue is managed accordingly with all the required QA documentation and reporting being adhered to

Utilising the CleanEvents systems for the management of the venue, this includes planning, recording actuals and analysing performance

Overseeing the operations of all events held at the venue

Logistics Management

Ensuring the adequate provision of the required venue cleaning supplies and consumables and ensuring that these supplies and consumables are properly and safely organised, stored and requisitioned

Ensuring that all the venue cleaning equipment and vehicles are properly maintained and kept in good working order

Ensuring that a register for all cleaning chemicals, equipment, vehicles and other assets is maintained

Risk Management & Compliance

Undertaking risk and safety audits and ensuring that CleanEvent’s safety and accident reporting requirements are adhered to

Establishing and implementing safe work practices that minimise accidents in the workplace by ensuring SWMS are updated and filed onsite

Ensuring that the venue cleaning operations meet safety and all other statutory requirements

Timely input and completion of all incidents and incident investigations into Atlas and include hazard reporting

Ensure all COSHH sheets are updated fore chemical’s onsite

Regular Stocktakes of all equipment, consumables and uniform

Staff Management

Ensuring all venue staff are recruited in line with CleanEvent’s policies and procedures. Succession planning within the team to ensure internal promotion for employees where applicable

Ensuring all new employees undertake CleanEvent’s standard induction training program

Ensure all conduct & capability issues are dealt with promptly

Directing, motivating and managing all staff in line with CleanEvent’s Code of Conduct

Ensuring the ongoing performance, development and training needs of all staff are effectively managed and provided for ensuring that annual performance reviews are conducted

Ensuring all staff are suitably attired at all times whilst working at the Venues, in line with the CleanEvent’s uniform guidelines (or as agreed with Clients)

Managing Profitability

Managing the overall activities for the venue within the contracted hours and expense budgets

Responsibility for the overall profitability of the cleaning activities for the venue. This includes the preparation of annual operational and capital budgets, reporting actual performance to budget and undertaking variance analysis and taking remedial action where necessary

Undertaking regular operational reviews and continuously improving the presentation of the Venues through improving processes and systems, the use of supplies and equipment and the productivity of staff

Management Reporting

Communicating with the Regional Operations Manager on a regular basis to ensure they remain fully informed of all significant operating issues

Communicating regularly with the venue management staff to ensure that they remain fully informed of all significant operating issues and that the activities between CleanEvent and all other groups at the Venues are well coordinated

Preparing and submitting monthly venue management reports both internally and for the client

Ensuring staff are compliant in using Human Force to ensure they are paid correctly and on-time

Experience and Qualifications

Experience in cleaning management, a trade or facilities management role

Excellent client service skills

Excellent organisational and resource management skills

Strong leadership and motivational ability

Well-developed communication skills

Good Microsoft applications skills

Financial management/reporting and analysis skills

Relevant tertiary qualifications

Accountabilities:

Profitable operation of the venue in line with established budget

Compliance with all legislative requirements at all times

Development of new business for the venues – secondary sales

Customer satisfaction and productive relationships with customer decision makers – quarterly scorecard performance audits

Instigating operational improvements

Key Skills required:

Excellent client and customer service skills

Experience in cleaning management or management gained within the hospitality sector

An appreciation and compliance in HR, ER, OH&S and EEO issues

Strong leadership skills

Well-developed communication skills and a proactive nature

Good IT skills

Excellent communication skills, both written and oral.

Why work for CleanEvent:

Competitive salary

22 days annual holiday exclusive of bank holidays

Cycle to work scheme

Private Health, Optical and Dental benefits

Discounts at Gyms, Restaurants and shops

Company Sick Pay

Apply Now