Everyone at CleanEvent Services would like to offer their warmest congratulations to Katie Squire, Cleaning Operative based at the Dolphin Centre, who has been awarded an ACE Star award at the British Council of Shopping Centres Annual Conference.

ACE stands for Achieving Customer Excellence and Katie was one of 185 people nominated in the category; “best customer service in the retail property industry”.

Katie was nominated by the client at the Dolphin Centre, Poole for her commitment to customer service. Following her nomination, a panel of eight representatives from the retail industry conducted mystery shopper visits at the centre when Katie was on shift; observing her approach to customer service.

Katie was one of only 12 people, out of the 185 nominated, who won the award.

Tomas Gronager, Chief Executive Officer for CleanEvent Services said:

“Massive congratulations to Katie for this outstanding achievement. Visitors to shopping centres are becoming more demanding than ever before and this is testimony to how important customer service is viewed by our clients and the wider retail industry. Delivering a great customer experience really adds value and is integral to the services we provide to our customers. Well done Katie for your achievement and being an exceptional member of the team.”

Well done Katie!